To help continue to promote the sustainable outdoor lifestyle, Fjällräven is calling all adventurers to join its dynamic and rapidly growing Tailor team!

WHAT WE OFFER

When you join us at Fjällräven, expect the following benefits:

• 401(k) retirement program with employer match
• Financial wellness program, including financial coaching and loans
• Paid Time Off
• Product discounts and access to our outdoor events
• A sustainable product and operation

The anticipated wage for this tailor position is approx. $18 per hour.

ABOUT THE ROLE

Originally hailing from Ornskoldsvik, Sweden, Fjällräven has now spread its passion for the outdoors to every corner of the world. Through its focus on sustainability and its commitment to creating functional, durable, and timeless apparel, Fjällräven supports meaningful adventures in every environment.

Fjällräven Tailors elevate our guest experience and provide our guests with meticulous alterations and professional customizations to our outdoor gear. The ideal fitter/sewer will be familiar with technical fabrics and be motivated, results-oriented, and committed to providing outstanding customer service. Experience working in a retail environment is preferred as this is a customer-facing position, and you'll be expected to interact with guests.

Top Traits and Values

• Fjällräven Tailors are passionate about people, products, being in nature, and sustainability.
• They conduct themselves with honesty & integrity.
• They are accountable for their actions and take responsibility in any situation.

• They constantly strive to perfect their craft through self-education as well as the education of their team.

• They grow through their successes and failures by being vulnerable, humble, and willing to ask for help

• They consider what their team and brand need by being open to all feedback.

Nature

Let’s put it simply: We love nature and want it to be there - open and whole - for all generations to come.

Big and vast to get lost in, wild and untamed to be captured by, grand and beautiful to fill you with joy. This is why we exist as a company. For us, nature is everything; without it, we would be nothing. To demonstrate our value of nature, you will:

• Lead by example and demonstrate deep knowledge and understanding of our sustainability initiatives: The Fjällräven Way, The Fjällräven Down Promise, Arctic Fox Initiative, and Sustainable Wool.
• Thoughtfully and accurately educate customers on product care and warranty to extend product longevity and promote our repair/ tailoring programs.
• Promote a culture of environmental sustainability through personal accountability of resource use.
• Thoroughly understand and effectively communicate our brand’s sustainability initiatives to  guests
• Become an outdoor-equipment specialist and share their expertise with others in addition to performing and completing alterations/tailoring fittings and repairs according to service standards.

Economy

We have been inspiring people to spend time in nature since the 1960s and intend to stick around for much longer. To keep providing durable, functional, and timeless equipment and inspire even more people to walk with nature, we must maintain a profitable business and sustainable financial performance. To demonstrate our value of economy, you will:

• Understand the extent and difficulty of each alteration or customization and provide cost estimates to the customer.
• Track work in an Alterations Log with a detail-oriented mind and a commitment to accurately document the different stages of progress.
• Communicate with customers to understand what must be altered or repaired and determine how to ensure that their specifications are met.
• Work on perfecting your skills to master all alterations and customizations on every brand style.
• Organize workload and complete items on time to meet or exceed productivity targets.

Society

As a company, we wish to contribute to well-functioning communities wherever we do business. Whether out in nature or civil society, we apply the same principle of striving to leave basecamp in better shape than we found it. To demonstrate our value of society, you will:

• Be accountable and show a high level of ownership and initiative
• Educate customers and employees on proper fit, shop procedures, and guidelines in a professional and customer service-oriented manner.

• Support in the development and execution of repair workshops.

• Promote diversity and contribute to an environment of respect and inclusivity

• Thoroughly understand and effectively communicate brand business ethics to guests (fair labor, animal welfare, the Arctic Fox Initiative, etc.)

Well-Being

As with all companies, Fjällräven is defined by the people who work here. We are made up of devoted outdoor enthusiasts who feel personally motivated to inspire the world to walk with nature. Every single part of our operations and every individual contributes to and works towards our shared mission. And just like a team of trekkers, learning and developing together, trusting each other, and valuing our differences is crucial to reach our goals. To demonstrate our value of wellness, you will:

• Take responsibility for clear, thoughtful communication with their team, Store Manager, and Lead Tailor.
•  Consistently demonstrate personal accountability for your contribution to the team.
• Foster supportive, productive relationships with all team members
• Maintain a healthy and safe workplace
• Support in team training, including Trek Series roll-out for all new hires
• Report any issues to the Lead Tailor.
• Attend/Participate in monthly Tailoring Calls.

WHO YOU ARE

Requirements for this role:

• You have advanced experience in alterations/tailoring, mending, and repairing in retail, including:
  • Working with all types of materials we make our products with - Wool, Down, Leather, etc.
  • Hemming pants with various cuff styles
  • Zipper replacement in trousers and parkas
  • Shortening sleeves
  • Repairing and patching garments
  • Taking in and letting out seams
  • Taking accurate measurements
• You have deep knowledge about safety and the proper use of all equipment in the shop, including:
  • Industrial sewing machines
  • Serger machine
  • Button-press machine
  • High heat irons and heat guns
• You have a passion for the environment and are a sustainable explorer of the outdoors.
• You are an effective communicator with experience in customer service and selling.
• You are efficient, organized, dependable, adaptable, and can prioritize multiple tasks in a fast-paced environment.
• You effectively and respectfully collaborate with diverse teams to create a positive customer experience and inclusive workplace environment.
• You are comfortable with basic math and written English skills.

Sound like a great adventure?

We were hoping you’d say so. If you fit this profile for our Tailor, please complete our brief application now! Applications are processed continuously, and the position can be filled before closing. We look forward to reading your application!

Fenix Outdoor and Fjällräven celebrate diversity and are committed to continually striving to create and grow a diverse and inclusive workplace for all employees. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We aim to facilitate a safe, fair, and kind work environment where all feel welcome and can thrive.